Your customers pick the channel. You answer them all in one place.
WhatsApp is at the heart of customer service. ChatMax also brings Messenger, Instagram, Telegram and your website chat into the same inbox. No more jumping from app to app.
Official WhatsApp
Where your customers already are. Through Meta's official API, with a verified number, multiple agents and no risk of getting banned.
From a regular WhatsApp number to a professional support desk.
ChatMax connects your number to the official WhatsApp Business API, with the security and reliability that only Meta offers. You don't need to know anything about tech: we handle the technical side.
No unofficial apps or QR codes that keep disconnecting. This is the official route, and we take care of all the technical work for you.
The difference of doing it the right way.
No bans
Your number is protected from the suspensions and bans that happen with unofficial tools.
Verified business badge
The verified account badge that shows your customers they can trust you.
Reliability
No dropped connections, no rescanning QR codes all the time. Your support stays online.
Ready to grow
Multiple agents and thousands of conversations at the same time, without slowing down.
You don't need to be a tech person.
With the Combos, a ChatMax specialist handles the whole setup and trains your team live. You just start answering customers.
- Number approval and verification with Meta
- Official API setup (or coexistence via QR code)
- Departments, agents and quick replies created for you
- AI trained on your company's documents
- Live training for managers and agents
Yes, you need a Meta account. No, it isn't complicated.
To use the official API, your business needs a Meta Business account and a dedicated WhatsApp number. The good news: we walk you through every step of the verification.
- All it takes is a registered business and a phone number for support
- Meta verification gives your profile the official business badge
- With the official API, your number is protected from bans
ChatMax doesn't charge per message. Period.
You only pay for the platform subscription. Messages and broadcasts never go through our billing. When there is a cost, it's Meta's, and it goes straight to Meta.
- No message fees, ever
- The conversation stays open for 24 hours after the customer replies
- Reply as much as you like within that window
- Charged by Meta, not by ChatMax
- Uses an approved message template
- Passed through with no ChatMax markup
* Meta charges for the template messages your business sends to start a conversation. Rates depend on the message category and the customer's country, and are the same on every platform that uses the official API.
How to start a conversation yourself.
When the customer writes first, you just reply. When you want to start (a promotion, a reminder, a confirmation), you use a message approved by Meta, called a template.
- Create templates with variables like {name} and {order}
- Meta approves the template once; after that, just send it
- When the customer replies, the conversation opens and stays free for 24 hours
The questions everyone asks.
Do I need a registered business to use ChatMax?
Yes. The official WhatsApp Business API requires a registered business. If your company has a website, even better: it helps with Meta's verification.
Can I keep my current number?
Yes. You can move your number to the official API or use coexistence via QR code, so the WhatsApp app on your phone keeps working as usual.
How long does it take to get started?
In most cases, a few days. We handle the approval process with Meta and leave the platform set up and ready for you to start answering.
What if a customer has never messaged me before?
To start the conversation, you use a message template approved by Meta. Once the customer replies, you can chat freely for 24 hours.
Does ChatMax charge per message or per broadcast?
No. You only pay for the platform subscription. Template messages you send to start a conversation are charged by Meta, at rates that vary by country, and that cost goes straight to Meta.
How do I get started?
Click "Talk to us", leave your details and a ChatMax specialist will get in touch to learn about your business and set everything up with you.
We handle the hard part. You take care of your customers.
Meta approval, setup and training are all on ChatMax.